FAQ
Concierge & House Policies
How May We
How May We
Assist You?
Common Inquiries
Our house provides comprehensive assistance regarding bespoke high-jewelry, gemstone procurement, and global delivery services.
Updated July 2026
Est. 1945
Reference Guide
Yes, we provide secure, fully insured international shipping via our trusted courier partners. Deliveries typically arrive within 5-7 business days depending on the destination.
Yes, we provide secure, fully insured international shipping via our trusted courier partners. Deliveries typically arrive within 5-7 business days depending on the destination.
We accept returns within 30 days of delivery for pieces in their original, worn condition. Please note that bespoke and personalized items cannot be returned.
We accept returns within 30 days of delivery for pieces in their original, worn condition. Please note that bespoke and personalized items cannot be returned.
Absolutely. We strictly adhere to the Kimberley Process and only source diamonds and gemstones from conflict-free, ethical mines that prioritize sustainability and fair labor.
Absolutely. We strictly adhere to the Kimberley Process and only source diamonds and gemstones from conflict-free, ethical mines that prioritize sustainability and fair labor.
Yes. Many of our signature pieces can be customized with different metal types, engravings, or alternative gemstones. Contact an advisor to discuss your vision.
Yes. Many of our signature pieces can be customized with different metal types, engravings, or alternative gemstones. Contact an advisor to discuss your vision.
Always Available
The Personal
Consultation Suite
Every inquiry is handled with absolute discretion. Our specialists are available for bespoke appointments and private viewings.